Refund Policy

We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Refund Policy outlines the conditions under which returns, replacements, and refunds may be processed.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product received is damaged, defective, or incorrect
  • The request is made within [X] days of delivery
  • The item is unused, unopened, and in its original packaging

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Opened or used products
  • Items damaged due to misuse or improper handling
  • Products purchased during special sales or clearance (unless defective)
  • Personal care or hygiene-related items (if applicable)

3. Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Provide clear images (if the product is damaged or incorrect)
  3. Wait for approval and return instructions

Returns sent without prior approval may not be accepted.

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within [X] business days
  • Refunds will be issued to the original payment method
  • In case of Cash on Delivery (COD), refunds may be processed via bank transfer or store credit

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

5. Replacement Policy

If eligible, we may offer a replacement instead of a refund for:

  • Damaged or defective products
  • Incorrect items delivered

Replacements are subject to product availability.

6. Cancellation Policy

  • Orders can be canceled before they are shipped
  • Once shipped, cancellation requests may not be accepted
  • Refunds for canceled orders will be processed within [X] business days

7. Shipping for Returns

  • Customers may be responsible for return shipping costs unless the issue is due to our error
  • We recommend using a trackable shipping method
  • We are not responsible for lost or undelivered return shipments

8. Delays & Exceptions

Refund processing times may vary depending on:

  • Payment provider or bank processing time
  • Public holidays or unforeseen circumstances

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: support@qscent.llc

📞 Phone: 971502110751‬

📍 Address: FAMC1883 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

By placing an order on our website, you agree to this Refund Policy.