Delivery Policy

We aim to deliver your orders in a timely and secure manner. This Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are processed within [X] business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • You will receive a confirmation once your order is successfully placed

2. Shipping Methods

We work with reliable courier partners to ensure safe delivery. Shipping options may vary based on your location and will be displayed at checkout.

3. Delivery Time

Estimated delivery timelines:

  • Standard delivery: [X–X] business days
  • Remote or rural areas: may take additional time

Delivery timelines are estimates and may vary due to unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and shown at checkout
  • Free shipping may be offered on selected orders or promotions

5. Order Tracking

Once your order is shipped:

  • A tracking number will be provided via email or SMS
  • You can track your shipment through the courier partner’s website

6. Delivery Attempts

  • Our delivery partners will attempt delivery as per their policy
  • If delivery fails due to incorrect address or unavailability, re-delivery may be attempted
  • Additional charges may apply for repeated delivery attempts

7. Delays in Delivery

While we strive to meet estimated timelines, delays may occur due to:

  • Weather conditions
  • Logistics or courier issues
  • High demand periods or holidays

We appreciate your patience in such situations.

8. Incorrect Address

  • Please ensure that your shipping details are accurate
  • We are not responsible for delays or losses due to incorrect or incomplete addresses

9. Damaged or Missing Items

If you receive a package that is damaged or incomplete:

  • Contact us within [X] hours of delivery
  • Provide photos or videos as proof

We will review the issue and provide a suitable resolution.

10. International Shipping (if applicable)

  • Delivery times may vary based on destination country
  • Customs duties or taxes (if applicable) are the responsibility of the customer

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: support@qscent.llc

📞 Phone: 971502110751‬

📍 Address: FAMC1883 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

By placing an order with us, you agree to this Delivery Policy.